Articles
Reverse Logistics
How to Select a Returns Management Partner
As retailers turn over stones looking for ways to reduce costs, eliminate waste, become greener, and raise the bottom line, returns management is an area ripe for picking. What was once written off as a lost cost has now become a can’t-miss opportunity—and for good reason. In 2011, U.S. consumers returned more than eight percent […]
Read More
Return to Sender: Managing Reverse Logistics
Most e-commerce businesses focus time and money on providing customers with efficient and flexible delivery options. Many companies, however, neglect to extend this attention to the return of unwanted goods. While many factors influence customer loyalty, a well-run returns process drives repeat orders and improves consumer satisfaction. Eighty-five percent of consumers surveyed by research firm […]
Read More
Reusable Shipping Dunnage Protects Sustainability Efforts
Containers and packaging account for 30 percent of all U.S. municipal solid waste, according to a 2009 EPA study. Small wonder, considering the contribution of millions of tons of disposable corrugated and wood filler used to protect products in transit across America every day. By road and rail, goods move about in the temporary company […]
Read More
Improving Reverse Logistics Moves Shippers Forward
Q: How can shippers improve their reverse supply chain? A: Amid today’s higher fuel and transportation costs, technology becomes critical as companies search for efficiencies within the supply chain. The reverse supply chain has historically been viewed as a cost center and is often overlooked as a place where profit can be found. In the […]
Read More
Co-locating Reverse and Forward Logistics Unlocks Value of Returns
Q: Why is reverse logistics an important function in today’s consumer electronics supply chain? A: Companies are trying to extend product lifecycles, as well as maximize asset recovery value. If they spend money to make a product, they want to recapture as much of the original cost as possible. Consider that 65 to 70 percent […]
Read More
The Three Pillars of Effective Returns Management
Returns management presents both challenges and opportunities for inbound logistics. Waste management regulations and non-compliance penalties are increasing. Rising commodity prices and a growing secondary marketplace, however, create an opportunity to recover value from used and scrapped materials. A cost-effective reverse logistics program connects the incoming supply of returns with the product information and demand […]
Read More
Reverse Logistics: The Untapped Revenue Stream
Reverse logistics has become an area of high priority for companies looking to reduce costs, add efficiencies and improve the customer experience. As a result, manufacturers are uncovering the hidden value of returned assets and streamlining return, repair and product reallocation processes. Once a supply chain afterthought, reverse logistics has evolved into a highly complex […]
Read MoreHumanitarian Aid: The Logistics of Doing Good
Nonprofit organization MedShare distributes recovered medical supplies to the places of greatest need.
Read More
Green Reverse Logistics Brings Many Happy Returns
Companies that combine the “reduce, reuse, recycle” mantra with the supply chain wisdom of managing costs and stamping out inefficiencies are developing reverse supply chains that help the Earth, the customer, and the bottom line.
Read MoreProactive Returns Management Yields Hard ROI
Multi-channel product distribution and stiff competition for more demanding and discerning customers require creative strategies for managing and maintaining customer relationships. As companies search for areas of opportunity to meet these needs, returns management tops the list.Product returns and their impact on a company’s bottom line is an age-old problem. The complexities of reverse product […]
Read More