Articles
Customer Service
Optimizing the Industrial Purchasing Experience
In today’s industrial marketplace, it’s becoming increasingly important for companies to differentiate themselves from the competition. A major component of creating that distinction is offering customers a seamless, easy, and quick buying experience. This is a significant challenge when the products involved are complex, costly, and often must be customized. Companies who embrace this challenge […]
Read MoreMultinational Diversity Drives Measurable Success in Logistics Operations
The logistics industry is international by its very nature. Logistics providers—particularly freight forwarders—manage relationships with companies around the world as shipments are moved globally. As a result, the United States is more diverse than ever before, which presents an opportunity for companies to partner with a logistics provider that hires staff from many countries and […]
Read MoreReal-Time Load Tracking: Improving Productivity and Customer Service, and Reducing Costs
Do you have a team of people who spend their time calling carriers, checking websites, filling out spreadsheets with EDI data, and answering endless inquiries from internal and external customers about where the truck is? It’s an all too familiar story for manufacturers, distributors, and retailers across the country. Did you install your dream TMS […]
Read MoreHow to Stand Out in a Crowded Marketplace
Whatever your business, the success of any company depends on its ability to define its value proposition, and then execute the vision precisely and consistently throughout the organization. Defining a company’s core value proposition requires patience, as well as a deep understanding and appreciation of your customers’ needs and your core competencies. Nearly 30 years […]
Read MoreWhatever It Takes
So you’re a retailer, and out of stock on a particular item. Then, of course, a customer orders it. What do you do? When outdoor gear retailer Backcountry was faced with an out of stock that would disappoint a customer, an employee went shopping on a competitor’s website, purchased the item with a personal credit […]
Read MoreThe Value of a Positive Customer Experience
We have all been there—we purchase a product and something about it doesn’t meet our expectations. While many companies have figured out that an "easy return" goes a long way in customer satisfaction, there are still those that make it challenging. Let’s be honest, we have avoided ordering from companies that don’t make this process […]
Read MoreCustomer Service Superstars And the Winners Are…
Logistics plays the role of a lifetime in helping retailers earn rave reviews for outstanding customer service performance. Settle back and pass the popcorn as three leaders reveal their winning secrets.
Read MoreInventory Replenishment: Why Push When You Can Pull?
Today‘s supply chains are undergoing significant pressures to become more demand-driven. Retailers, distributors, and manufacturers must choose the approach they hope will make the most profit. Should you produce goods according to demand forecasts, or by reacting to what consumers already bought? Companies are investing in a new generation of cloud technologies that enable the […]
Read MoreImproving Shipper/Carrier Relationships
From shippers, receivers, and purchasing agents to carriers and third-party logistics companies, everyone has an opinion on how to reduce trucking costs. But they all agree that to help save money, shippers should build strong relationships with their less-than-truckload (LTL) carriers. Mark Hamblin, vice president of sales, west, for LTL carrier Saia, offers some advice […]
Read MoreThe Kings of ACE
When it came time to face the ACE, HW St. John bet on an automated solution that streamlines processes and deals customers a winning hand.
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